How do I reset or delete my farm data?
Open the app, go to Profile → Help, scroll to the Danger Zone at the bottom, and tap Reset App Data. This will clear all local trays, orders, and settings. If you need account-level deletion, email us and we will process it within 30 days.
How do I manage or cancel my Home Grower Pro or Commercial Pro subscription?
Subscriptions are managed through your app store. On iPhone, open Settings → [your name] → Subscriptions, find Microgreens Farm Hub, and tap to cancel or change between Home Grower Pro and Commercial Pro. On Android, open the Play Store → Profile → Payments & subscriptions → Subscriptions.
I was charged but Pro features are not unlocked. What do I do?
Open the app and go to Profile → Grow Pro → Restore Purchases. If the issue persists, email us with your Apple purchase receipt and we will resolve it promptly.
Can I use the app on multiple devices?
Subscription: Yes — your Pro plan (Home Grower Pro / Commercial Pro) is tied to your App Store or Google Play account. On any additional device, open the app and tap Profile → Grow Pro → Restore Purchases to unlock it.
Farm data: Data is stored locally on each device — there is no automatic sync between devices. To move your farm to a new phone or tablet, use Profile → Backup → Export Backup on the source device, transfer the JSON file, and restore it on the new device. Each device otherwise operates with its own independent farm database.
The app crashed or a feature is not working. What should I do?
First, force-quit and reopen the app. If the problem continues, email us at writetosureshraghuraman@gmail.com with a description of what happened and your iOS version — we will investigate and send a fix.
How do I request a refund?
Refunds for App Store purchases are handled by Apple. Visit
reportaproblem.apple.com, sign in with your Apple ID, find the purchase, and request a refund. You can also email us and we will guide you through the process.
Is my farm data stored on a server or only on my device?
Your farm core (trays, harvests, costs, customers, settings) is stored locally on your device by default — no account, no auto-sync. A few opt-in features upload only the data you choose, only when you turn them on: Cloud Backup (encrypted snapshot of your farm), the Web Order Link (so customers can place orders from a browser), and the Community Leaderboard (anonymised yield stats). Each can be disabled any time in Settings, and we never silently sync.
How do I share my web order form with customers?
In the app, go to the Orders tab, tap "Share Order Link", and send the link via WhatsApp, email, or any messaging app. Customers can then place orders directly from their browser.
How do I join the Community Leaderboard?
Open the app and go to Home → Community Leaderboard card → tap "Join". You contribute aggregated monthly stats (trays harvested, revenue, profit) and your farm name + country flag — no customer or sale-level data is shared. You can leave any time from the same card; your data is removed immediately.